Western Union - GKMS Trinidad

Receive a Money Transfer
Directly to your Bank Account.

Start your Registration Today:

For Online

  • Click here to register.

  • Follow Steps

  • Start receiving money to transfer to
    your bank account. *Registration
    approval will be confirmed within
    one (1) business day

Note: There are two options when using the Direct to Bank Service

For In Store

  • Download the application form here.

  • Complete the required fields

  • Visit the nearest Western Union
    location with your Government Issued
    Identification and Tax Registration
    Number (TRN) to complete the process.

Transfers made easier!


Money coming in to Jamaica. Senders may transfer funds to their receivers account in Jamaica. After the receiver has done a one-time registration for the service, funds will automatically be sent to their account.

Intra-Island. Senders in Jamaica may transfer funds to their receiver’s account in Jamaica. After the receiver has done a one-time registration for the service, funds will automatically be sent to their account.

Please visit a Western Union® agent location to register your account details to start receiving direct to bank money transfers.

You need all of the following:

  1. A MyWU number. If you don’t have one, you can get one at a Western Union agent location. You can also sign up for one at http://www.mywu.com
  2. Any of the following ID’s*:



    1. Jamaica Drivers License
    2. Jamaica National + TRN
    3. Passport + TRN

Note: If at any time you expect to receive more than US$2,000 in a single transaction, your receiver MUST have 2 ID’s on file in your registration.


  1. Proof of current address
  2. A current telephone/ mobile number
  3. Proof of current occupation
  4. Your banking details:






    • Name of your bank
    • Official Name of the bank branch (as shown on statement)
    • Your account number

Proof of account ownership (One of the following):

  • Bank statement
  • Bank Book
  • Digital Screen shot showing full name on the account and account number in the same view
  • Cancelled cheque; or Letter from the bank to the customer with the customer name and account number shown).

You will be able to receive your first direct to bank transaction 24 hours after the registration.

The following banks are supported at this time are:

  1. First Global Bank (FGB)
  2. National Commercial Bank (NCB)
  3. Scotiabank (Scotia)
  4. First Caribbean International Bank (FCIB)
  5. Sagicor

Please call our Customer Service Centre at 876-926-2454 to receive the latest information (additional banks and credit unions, etc.).

Timing is everything! Depending on the time the transaction is sent, your transaction will be received by the transaction by the times noted.

  • For transfers to FGB, NCB and Scotia Bank accounts, transfers sent before 3:45pm local Jamaica time are generally deposited the same business day.
  • For all other banks, transfer will generally be completed by the next business day.

Yes!  After we receive a transaction that is destined for your bank account, you have 7 days to complete your registration. If you do not complete your registration within this time, your transfer will automatically be returned to the sender at the end of the 7th day.

No. Transactions that are sent directly to a bank account, cannot be changed for cash pickup.

You can either go into the bank and receive the cash after it is sent to your account OR ask the sender to request cancellation of the transaction and have them resend as a regular Western Union® transaction.

No. There are currently no charges to receive this type of transaction in your account.

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The two options when using the Direct to Bank Service

When receiving your money transfer, after successful registration:

  1. Provide your sender with the registered bank account information in which you wish to receive your funds.


  1. If you did not provide your sender with your bank account information, call our Customer Service Centre at 876-926-2454 to have your funds sent to your bank account.

To use the Direct to Bank service you have to be a registered D2B customer – registration is a quick and easy one-time activity that takes place online (for existing GKMS Western Union customers) and in-store for new customers.

There are three (3) Phases in the Direct to Bank (D2B) process:

Phase 1: Customer Registration.

New customers must register in-store at any GKMS Western Union. Existing GKMS Western Union customers can register online: Access the GraceKennedy Money Services website using your computer or mobile phone and fill out the required registration details. The online registration website is https://registration.gkmsonline.net.

GKMS customers will have the opportunity to enter demographic and banking information supported by pictorial proof that the information presented for verification is valid and current.

After confirming the validity of their email, customers will be able to access the online portal and navigate through the screens entering the relevant information to process their registration.

Customers are required to provide the following:

  1. Basic Info – Name, DOB.
  2. Employment Info– Place of employment and employment particulars i.e. occupation.
  3. Contact info – Current mailing address, Telephone, Cell numbers.
  4.  Primary Identification Info– National ID, Driver’s Permit or Passport.
  5.  Secondary identification Info– customer will provide a second ID type of the three options stated above.
  6. Security Info– Customer required to provide secret questions and answers to secure their account and future transactions.
  7. Document Upload– All the relevant documents required to process the application is uploaded into the system. The documents have to be verified in a separate phase of the process before the customer is able to access the service.

Phase 2: Customer Verification Process

The verification process consists of actions by GKMS to validate the authenticity of the  information provided at the Registration Stage (uploaded documents+ banking information + Demographic information). This involves matching uploaded details against information available in our internal databases as well as external National ID Verification Systems. You will be contacted by one of our team members when this step is completed.

Phase 3: Start using Direct to Bank!

Once you have been successfully registered you can start receiving Western Union money transfers in your bank account. Follow these quick steps:

  1.  Call our Contact Centre at 623-6000 the next time you are expecting a money transfer to initiate the bank transfer. Calls should be placed as soon as funds are available for collection.
  2. Tell the CSR you are registered for Direct to Bank transfers.
  3. Provide the related Money Transfer Control Number (MTCN).
  4. Enjoy the safety & convenience of having funds transferred directly into your bank account.

GKMS Digital Services

Find out more details about our Digital Registration. How to register, FAQs and more.

Already Registered? Login now to access your account to use our digital services.