Ease. That's what we want for you.
Learn about what you need to send and receive money with Western Union.
Sending or receiving Western Union Money Transfers is simple.
Here’s what you need:
Receiving or sending money with ease gives peace of mind. That is the experience that we want you to have.
Take some time to know what you need when sending or receiving money with Western Union.
Receiving Money
Requirements for receiving money in Trinidad from another country
Sending Money
Requirements for sending money from Trinidad to another country
- One (1) Photo ID
- First & Last Name Address
- The relationship between the sender and the receiver.
- Transaction amount
- Purpose of transaction
- Minimum 1 form of valid government issued ID
Additional documents such as Proof of Address not older than 3-months and a 2nd form of ID will be required to support transactions received from high risk jurisdictions as well as one-off or aggregate inbound transactions that trigger internal requirements. Not an exhaustive list. Additional documents may also be requested as deemed necessary to support any transaction values.
- Two (2) Photo IDs
- First & Last Name
- Address
- The relationship between the sender and the receiver.
- Transaction amount
- Purpose of transaction
- 2 forms of valid government issued ID
- Proof of Address not older than 3-months
- Letter from the sender and a copy of the sender’s ID along with relevant documents e.g. building estimates to support the purpose of the transaction.
Not an exhaustive list. Additional documents may also be requested as deemed necessary to support any transaction values.
NB:
- The relevant Head Office Team can request additional information for transactions at any dollar value .
- A customer risk profile at the time of the transaction will determine the action taken by the relevant Head Office Team.
- Customers are required to declare their PEP status for all transactions valued from $1 and up.
- Additional documents may also be requested as deemed necessary to support any transaction values.
Yes. As a money remitter, GraceKennedy falls into the category of a financial institution by the Central Bank of T&T.
Yes. Just like banks, insurance companies and other financial institutions, GraceKennedy must adhere to local legislation, regulations and guidelines surrouding money laundering (ML), terrorist financing (TF), proliferation financing (PF) and fraud amongst other legislative requirements.
For your privacy, safety and security, only the customer conducting the transaction should be in the booth. Exceptions may be made for minors, and our Frontline Associate will guide you if assistance is required.
For your privacy, safety and security, mobile phone use is not permitted while conducting a transaction. Thank you for helping us keep your transaction secure.
Apart from providing information to meet regulatory requirements, these questions act as a security net for you the customer. They help us ensure that the right person is receiving funds and that you are not the victim of a fraud.
This request for supporting documents is made in accordance with regulatory & Western Union International requirements
Given that the questions are being asked to protect you the customer and as a regulatory requirement, the transaction would not be able to be processed until you provide truthful, appropriate responses.
Additional documents are not always requested. You may however be asked to provide additional documents based on regulatory requirements, the origin/final destination of the funds, the amount of funds being sent/received and/or the frequency of transactions being conducted by you amongst other triggers.
This request for support is made when a high risk country is involved in the transaction and helps us to follow the rules the the regulators expects us to follow. It is likely for fraud to take place in these instances and receiving this information is one way we ensure that we do our part in preventing any possible fraud.
These countries usually require improvements in their processess to identify and prevent money laundering (ML), terrorist financing (TF), proliferation financing (PF) and/or fraudulent activities that may occur. We carefully monitor these countries and request that you provide additional details/documents if conducting transactions to one of these countries.
The list is updated from time to time. Reviews are always being conducted to ensure that countries are adhering to the regulations. View the current FATF list of high-risk and monitored jurisdictions. Link: https://www.fatf-gafi.org/en/publications/High-risk-and-other-monitored-jurisdictions.html
The reason may vary. We have a team that is ready to support you to identify the cause and help you to use Western Union again. Please reach out to our Customer Care Team at 868-623-6000 or 868-612-6000 for further assistance.
We are happy that you want to continue to use Western Union. Please reach out to our Customer Care Team at 868-623-6000 or 868-612-6000 for further assistance.
While we encourage you to use the Western Union service to receive your money transfer, it is recommended that transactions be aggregrated and sent as a bulk payment .
Unfortunately, you cannot send a transaction on behalf of someone else (3rd party transaction). This goes against regulatory requirements as well as Western Union and internal policies and procedures.
For your safety, you cannot send a transaction to a person that you met online as the transaction can potentially be fraudulent.
Emails and digitally signed documents cannot be used to support transactions. If requested, only wet signed and dated correspondences are accepted to support transactions.
Unfortunately you cannot as using a credit card or international debit card is a breach of local regulations. You can use cash or a debit card linked to a TT bank account to pay for your transactions
Yes. As a money remitter, GraceKennedy falls into the category of a financial institution by the Central Bank of T&T.
Yes. Just like banks, insurance companies and other financial institutions, GraceKennedy must adhere to local legislation, regulations and guidelines surrouding money laundering (ML), terrorist financing (TF), proliferation financing (PF) and fraud amongst other legislative requirements.
For your privacy, safety and security, only the customer conducting the transaction should be in the booth. Exceptions may be made for minors, and our Frontline Associate will guide you if assistance is required.
For your privacy, safety and security, mobile phone use is not permitted while conducting a transaction. Thank you for helping us keep your transaction secure.
Apart from providing information to meet regulatory requirements, these questions act as a security net for you the customer. They help us ensure that the right person is receiving funds and that you are not the victim of a fraud.
This request for supporting documents is made in accordance with regulatory & Western Union International requirements
Given that the questions are being asked to protect you the customer and as a regulatory requirement, the transaction would not be able to be processed until you provide truthful, appropriate responses.
Additional documents are not always requested. You may however be asked to provide additional documents based on regulatory requirements, the origin/final destination of the funds, the amount of funds being sent/received and/or the frequency of transactions being conducted by you amongst other triggers.
This request for support is made when a high risk country is involved in the transaction and helps us to follow the rules the the regulators expects us to follow. It is likely for fraud to take place in these instances and receiving this information is one way we ensure that we do our part in preventing any possible fraud.
These countries usually require improvements in their processess to identify and prevent money laundering (ML), terrorist financing (TF), proliferation financing (PF) and/or fraudulent activities that may occur. We carefully monitor these countries and request that you provide additional details/documents if conducting transactions to one of these countries.
The list is updated from time to time. Reviews are always being conducted to ensure that countries are adhering to the regulations. View the current FATF list of high-risk and monitored jurisdictions. Link: https://www.fatf-gafi.org/en/publications/High-risk-and-other-monitored-jurisdictions.html
The reason may vary. We have a team that is ready to support you to identify the cause and help you to use Western Union again. Please reach out to our Customer Care Team at 868-623-6000 or 868-612-6000 for further assistance.
We are happy that you want to continue to use Western Union. Please reach out to our Customer Care Team at 868-623-6000 or 868-612-6000 for further assistance.
While we encourage you to use the Western Union service to receive your money transfer, it is recommended that transactions be aggregrated and sent as a bulk payment .
Unfortunately, you cannot send a transaction on behalf of someone else (3rd party transaction). This goes against regulatory requirements as well as Western Union and internal policies and procedures.
For your safety, you cannot send a transaction to a person that you met online as the transaction can potentially be fraudulent.
Emails and digitally signed documents cannot be used to support transactions. If requested, only wet signed and dated correspondences are accepted to support transactions.
Unfortunately you cannot as using a credit card or international debit card is a breach of local regulations. You can use cash or a debit card linked to a TT bank account to pay for your transactions
We're here to help!
If you’re unsure about a requirement or your transaction has been delayed, our Customer Care Team is available to assist.
Need help with sending or receiving money with Western Union?
Let us know if you need help to send and receive money with Western Union.
