WesternUnion.com/jm now live in Jamaica - GKMS Trinidad


WesternUnion.com/jm now live in Jamaica

Westernunion.com/jm, the Western Union’s digital money transfer platform, is now live in Jamaica. Western Union and GraceKennedy Money Services (GKMS) are pioneering 24/7 online money transfer services in the Caribbean.

Westernunion.com/jm, the Western Union’s digital money transfer platform, is now live in Jamaica. Western Union and GraceKennedy Money Services (GKMS) are pioneering 24/7 online money transfer services in the Caribbean.

Jamaica becomes the first country in the Latin America and Caribbean region to offer Western Union online money transfer services, connecting customers to more than 200 countries and territories.

“We are very excited to offer Western Union money transfer services to a new customer base — the digital native, who prefers to transact using digital channels. And following the reaction of the public, when we announced in March that WU.com was coming, we know we have an audience segment that is very receptive to the new channel,” said Michelle Allen, CEO of GKMS.

GKMS has been Western Union’s Agent for almost three decades, and currently offers Western Union Money Transfer services in 12 Caribbean nations: Jamaica, Trinidad and Tobago, Guyana, Antigua and Barbuda, Anguilla, St. Kitts and Nevis, St. Vincent and the Grenadines, the British Virgin Islands, Montserrat, the Cayman Islands, Turks and Caicos and The Bahamas

Customers interested in sending a money transfer transaction using the westernunion.com/jm are required to complete the registration process online and, as required by local regulation, to validate their government issued ID at any Western Union Agent location in Jamaica. After registration is confirmed, customers will be able to send money with westernunion.com/jm and fund their transactions using a locally issued Mastercard and Visa credit card, or a Visa Debit Card. To learn more, consumers may call GraceKennedy Money Services’ Customer Service Center at 926-2454.

In alliance with GKMS, Western Union has a network of more than 100 Agent locations across Jamaica. Customers can also receive money transfers via their mobile phones with GK MPay, GK’s mobile wallet solution.

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To use the Direct to Bank service you have to be a registered D2B customer – registration is a quick and easy one-time activity that takes place online (for existing GKMS Western Union customers) and in-store for new customers.

There are three (3) Phases in the Direct to Bank (D2B) process:

Phase 1: Customer Registration.

New customers must register in-store at any GKMS Western Union. Existing GKMS Western Union customers can register online: Access the GraceKennedy Money Services website using your computer or mobile phone and fill out the required registration details. The online registration website is https://registration.gkmsonline.net.

GKMS customers will have the opportunity to enter demographic and banking information supported by pictorial proof that the information presented for verification is valid and current.

After confirming the validity of their email, customers will be able to access the online portal and navigate through the screens entering the relevant information to process their registration.

Customers are required to provide the following:

  1. Basic Info – Name, DOB.
  2. Employment Info– Place of employment and employment particulars i.e. occupation.
  3. Contact info – Current mailing address, Telephone, Cell numbers.
  4.  Primary Identification Info– National ID, Driver’s Permit or Passport.
  5.  Secondary identification Info– customer will provide a second ID type of the three options stated above.
  6. Security Info– Customer required to provide secret questions and answers to secure their account and future transactions.
  7. Document Upload– All the relevant documents required to process the application is uploaded into the system. The documents have to be verified in a separate phase of the process before the customer is able to access the service.

Phase 2: Customer Verification Process

The verification process consists of actions by GKMS to validate the authenticity of the  information provided at the Registration Stage (uploaded documents+ banking information + Demographic information). This involves matching uploaded details against information available in our internal databases as well as external National ID Verification Systems. You will be contacted by one of our team members when this step is completed.

Phase 3: Start using Direct to Bank!

Once you have been successfully registered you can start receiving Western Union money transfers in your bank account. Follow these quick steps:

  1.  Call our Contact Centre at 623-6000 the next time you are expecting a money transfer to initiate the bank transfer. Calls should be placed as soon as funds are available for collection.
  2. Tell the CSR you are registered for Direct to Bank transfers.
  3. Provide the related Money Transfer Control Number (MTCN).
  4. Enjoy the safety & convenience of having funds transferred directly into your bank account.

GKMS Digital Services

Find out more details about our Digital Registration. How to register, FAQs and more.

Already Registered? Login now to access your account to use our digital services.