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Individual Customers

1 form of valid ID (Passport, National ID Card or Driver’s License)

  • 2 valid IDs (Passport, National ID Card or Driver’s License)
  • Proof of address (Utility Bill or Bank Statement not older than 3 months)
  • Proof of Income (Job letter or payslip/bank statement/pension letter/statement)
  • Declaration of Source of Funds
  • Purpose of transaction

*GraceKennedy Money Services reserves the right to request additional info as deemed necessary.

Business Clients (All Value)

  1. Business Registration
  2. Any other relevant business registration documents
  3. 2 valid IDs (Passport, National ID Card or Driver’s License) for the sole trader
  4. Proof of address (Utility Bill or Bank Statement) for the sole trader (Not older than 3 months)
  5. Bank Statement or Projected or
  6. Audited Financial accounts or Management Accounts for the last 3 years
  1. Partnership Registration
  2. Partnership agreement
  3. Any other relevant business registration documents
  4. Correspondence outlining nature of business as well as the purpose of the transaction to be conducted with GKMS
  5. List of authorised persons &/or signatories containing specimen signature
  6. 1 valid ID (Passport, National ID Card or Driver’s License) for each signatory/authorised person identified
  7. 2 valid IDs (Passport, National ID Card or Driver’s License) for each partner
  8. Proof of address (Utility Bill or Bank Statement) for the partnership (Not older than 3 months)
  9. Proof of address (Utility Bill or Bank Statement) for each partner owning 10% or more of the partnership (Not older than 3 months)
  10. Bank Statement or Projected or Audited Financial accounts or Management Accounts for the last 3 years
  1. Business Registration Documents: 
  2. Certificate of Incorporation/Certificate of Continuance
  3. Articles of incorporation
  4. Copy of By Laws (where applicable)
  5. Annual Return (most recent)
  6. Notice/List of Directors (as applicable)
  7. Notice of change of Address (If applicable)
  8. Any other relevant business registration document:
    • Proof of address (Utility Bill or Bank Statement not older than 3 months)
    • Proof of Income (Job letter or payslip/bank statement/pension letter/statement)
    • Declaration of Source of Funds
    • Purpose of transaction
  9. Correspondence outlining nature of business as well as the purpose of the transaction to be conducted with GKMS
  10. List of authorised persons &/or signatories containing specimen signature
  11. 1 valid ID (Passport, National ID Card or Driver’s License) for each signatory/authorised person identified
  12. 2 valid IDs (Passport, National ID Card or Driver’s License) for each beneficial owner/controlling person/Directors
  13. Proof of address (Utility Bill or Bank Statement) for each beneficial owner owning 10% or more of the business or the controlling person/s (Not older than 3 months)
  14. Proof of address for the busines (Not older than 3 months)
  15. Bank Statement or Projected or Audited Financial accounts or Management Accounts for the last 3 years

*Documents to support transaction being conducted e.g. invoices, purchase or sale agreements etc

*Any 3rd party conducting business on the legal entity’s behalf must provide a duly signed letter of authorization which clearly identifies them along with a copy of 1 form of valid ID

*GraceKennedy Money Services reserves the right to request additional info as deemed necessary.

To use the Direct to Bank service you have to be a registered D2B customer – registration is a quick and easy one-time activity that takes place online (for existing GKMS Western Union customers) and in-store for new customers.

There are three (3) Phases in the Direct to Bank (D2B) process:

Phase 1: Customer Registration.

New customers must register in-store at any GKMS Western Union. Existing GKMS Western Union customers can register online: Access the GraceKennedy Money Services website using your computer or mobile phone and fill out the required registration details. The online registration website is https://registration.gkmsonline.net.

GKMS customers will have the opportunity to enter demographic and banking information supported by pictorial proof that the information presented for verification is valid and current.

After confirming the validity of their email, customers will be able to access the online portal and navigate through the screens entering the relevant information to process their registration.

Customers are required to provide the following:

  1. Basic Info – Name, DOB.
  2. Employment Info– Place of employment and employment particulars i.e. occupation.
  3. Contact info – Current mailing address, Telephone, Cell numbers.
  4.  Primary Identification Info– National ID, Driver’s Permit or Passport.
  5.  Secondary identification Info– customer will provide a second ID type of the three options stated above.
  6. Security Info– Customer required to provide secret questions and answers to secure their account and future transactions.
  7. Document Upload– All the relevant documents required to process the application is uploaded into the system. The documents have to be verified in a separate phase of the process before the customer is able to access the service.

Phase 2: Customer Verification Process

The verification process consists of actions by GKMS to validate the authenticity of the  information provided at the Registration Stage (uploaded documents+ banking information + Demographic information). This involves matching uploaded details against information available in our internal databases as well as external National ID Verification Systems. You will be contacted by one of our team members when this step is completed.

Phase 3: Start using Direct to Bank!

Once you have been successfully registered you can start receiving Western Union money transfers in your bank account. Follow these quick steps:

  1.  Call our Contact Centre at 623-6000 the next time you are expecting a money transfer to initiate the bank transfer. Calls should be placed as soon as funds are available for collection.
  2. Tell the CSR you are registered for Direct to Bank transfers.
  3. Provide the related Money Transfer Control Number (MTCN).
  4. Enjoy the safety & convenience of having funds transferred directly into your bank account.

GKMS Digital Services

Find out more details about our Digital Registration. How to register, FAQs and more.

Already Registered? Login now to access your account to use our digital services.